Frequently Asked Questions
Based in London, offering services across the UK and for destination weddings.
We recommend booking as soon as you have your wedding date and venue confirmed. Our services are in high demand, especially during peak wedding season, so early booking ensures availability. We typically accept bookings up to a year in advance. However, you can join our VIP list to be the first to know when we open bookings for 2026.
Our packages include an initial consultation, a trial session, and on-the-day services for the bride. Depending on the package, additional services for bridesmaids, mothers of the bride/groom, and other guests can be included. Please refer to our detailed package descriptions for more information.
Yes, we offer on-location services. Travel within London is included in our packages. For locations outside London, a travel fee will apply. Please contact us for specific travel costs based on your venue. Please note that parking and congestion charges are not included in the price.
Yes, we can accommodate large bridal parties. We may bring an assistant to help ensure everyone is ready on time. Please let us know the size of your bridal party when booking. It’s also important to know the start time for preparations and the time you’d like everyone to be ready. During the trial, we will discuss all details and send you a sample schedule. This will help you decide if you would like to add an assistant to speed up the preparation process.
During the trial session, we will discuss your vision and preferences, test different looks, and finalize the details for your wedding day. This session allows us to ensure that you are completely happy with your makeup and hairstyle. We also take photos and videos so you can see how your look translates on camera
The trial session takes place at our comfortable and cozy studio in Tooting. Choosing the Platinum Elegance package gives you the option to have your trial in the comfort of your own home.
Our trial sessions typically last between 2.5 to 4 hours, depending on the package. We take our time to ensure every detail is perfect and that you are completely satisfied with your look.
- Makeup: We use high-quality, professional-grade products from top brands like Charlotte Tilbury, Dior, Hourglass, Tom Ford, Estée Lauder, and Gucci. Our product choices are tailored to suit your skin type and preferences, ensuring a long-lasting and beautiful finish.
- Hair Styling: For hair styling, we use premium products from renowned brands like Moroccan Oil and Color Wow. These products help us achieve stunning, durable hairstyles while maintaining the health and integrity of your hair.
Yes, we offer vegan makeup options. While not all products in our kit are vegan, we do have a selection of high-quality vegan products. Please
inform us of your preferences during the consultation, and we will tailor our product selection to accommodate your needs as much as possible.
To secure your booking, a deposit of £100 is required after the initial consultation. Once the deposit is received, we will confirm your date and provide you with all necessary details. After the deposit, the first installment is due on the day of your trial, with the remaining balance due two weeks prior to your wedding day. After the consultation, we will ask you to send us your full name, email, and address for the invoice.
We understand that plans can change. Please contact us as soon as possible if you need to make any adjustments to your booking. We will do our best to accommodate your new requirements.
Deposits are non-refundable. However, we understand that unforeseen circumstances can arise. If you need to cancel or reschedule, please contact us, and we will discuss the options available to you.
After booking and scheduling your trial, we will send you detailed guidelines on how to prepare your skin and hair for the session, including what to bring and how to dress, which is quite important. This includes specific skincare tips and instructions to ensure the best results. You’ll also receive our mini eBook on skincare, which includes recommended products and discount codes for select brands. Generally, it’s best to come with a clean, moisturized face and clean, dry hair.
Please inform us of any skincare concerns or allergies during your consultation. We will tailor our products and techniques to ensure your skin is treated with care and your look is both beautiful and safe.
We accept cash and bank transfers. For your convenience, we also accept credit card payments during trials at our studio, where we have a card terminal available.
Yes, you can pay with a credit card, but this option is only available during trials at our studio. If you choose to pay by credit card, you can settle the full amount at that time.
Yes, you are welcome to bring one person with you to your trial session, whether it’s a friend, family member, or bridesmaid. Having someone whose opinion you truly value can be helpful for feedback and support. Just let us know in advance who you will be bringing.
No problem at all! The trial is designed to experiment and refine your look. If you decide you want to make changes, just let us know, and we can schedule another trial or make adjustments on the wedding day. Please note that an additional trial session is also chargeable. This is why we always take photos and videos during the trial so you can review them at home and make any necessary adjustments based on your preferences.
Yes, having your trial session on the same day as your engagement photoshoot is a great idea. It allows you to see how the makeup and hairstyle look in photos and gives you an opportunity to wear the style for an extended period.
Yes, we offer hair extension services. You can either rent extensions from us or purchase your own. We can help you choose the right type and color during your trial.
If you choose to rent hair extensions, we will match the color and length during your trial. There is a rental fee of £50, and a deposit of £150, which will be refunded once the extensions are returned in good condition after your wedding.
Absolutely! If you prefer to buy your own hair extensions, we recommend high-quality, real human hair extensions that range from £140-£180 depending on the length and volume. We can help you choose the right extensions during your trial.
Typically, bridal makeup takes about 60-90 minutes, and bridesmaid/mother makeup takes about 45-60 minutes. We’ll create a schedule to ensure everyone is ready on time.
In the unlikely event of an emergency, we have a network of professional makeup artists and hairstylists we can call upon to ensure you are taken care of on your special day. This has never happened before, and we hope it never does, but we have plans in place to make sure you are supported no matter what.